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F.A.Q


No, all you need is an email address and when you check out you will
fill out the order slip with name and shipping address.  We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.

  1. Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
  2. Select your desired piece and click ‘Add to bag’. Once you've added all items, it's time to checkout under ‘Summary’.
  3. Sign in to your account or, if you've not yet created one, proceed via guest checkout.
  4. Enter your address, payment method and delivery details to complete your order. That's it – we'll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.
Click on ‘Size Guide’ on the item’s page to view our conversion chart or check below each item you are viewing. We made it easy so you won't even have to leave the page.
Product availability & authenticity
Are you going to have my size again?
Want to be notified if a sold-out item becomes available again?' on the item’s page, select the size you need, and then enter your email address.
Can I reserve an item to buy later?
We aim to provide a fair opportunity to shop the most in-demand styles and as items are often limited, we don't offer reservations.
Are Altered-Company items authentic?
100%. Our offering is expertly curated from the best luxury fashion around the houses and we guarantee all items are authentic.
How will my order be packaged?
Your order will be carefully packaged in a protective box — with branded dust bags if provided by the designer — to ensure it arrives to you in great condition.
Duties and taxes are included in the price for Canadian customers only.  For all other countries duties & taxes are not included and customer are responsible for for custom/duties and if any taxes are applicable.  Check with your local duties & customs, tax office site and find out how much your government charges or what is payable.
Duties and taxes are included in the price for Canada only.  For all other countries duties & taxes are not included and customer is responsible for that.  Check with your local duties & customs, taxes and find how much your government charges.